FolioRush combines custom profile-design work with recurring profile hosting. This policy explains how cancellations and refunds are handled.
Cancel anytime
There is no long-term hosting contract. You may cancel recurring FolioRush hosting at any time through any billing-management option we provide or by contacting support@foliorush.com.
Setup fee
The standard $29 setup fee covers custom profile-production work. If you cancel before FolioRush begins production, the setup fee is refundable. Once profile production has begun, the setup fee is non-refundable because custom work has already started.
If FolioRush determines that we cannot provide the profile service after accepting payment, we will refund the setup fee we received for that undelivered work.
Monthly hosting
Monthly hosting charges are generally non-refundable once a billing period begins, except where required by law or when a charge was made in error. Canceling stops future renewals; it does not normally create a prorated refund for the current billing period.
What happens after cancellation
Unless a different removal date is requested or required, an active profile may remain available through the end of the paid hosting period. After the paid period ends, the public profile may be taken offline or placed in an unavailable state.
Failed payments and grace period
A failed renewal does not cause immediate profile removal. FolioRush generally provides a grace period of up to 10 calendar days to resolve a failed payment. We may send payment reminders during that period. If the payment remains unresolved, the profile may be temporarily paused until billing is corrected.
Duplicate, incorrect, or unauthorized charges
If you believe you were charged incorrectly, contact support@foliorush.com promptly so we can investigate. Nothing in this policy limits rights you may have under applicable law.